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July 4, 2010 05:03 PM

Categories: Troubleshooting

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Magnes24

Member
Joined: 06/30/2010

Hi All,

I had the Wnr2000 before, and I was very happy with it, but then the lightening killed everything (computer, router and modem).

Now I purchased WNR3500L, but I have a problem to stay connected to the Internet both wired and wireless through the router. I have the original software on the router, and I am not planning to change it.

I read a lot in the lost couple days to find the solution, but most of the threads are related to the other two software.

So, I am online about 10 minutes then everything goes to Local connection, I have to turn off the router, wait a little bit then turn it back and then I have Internet again for about 10 minutes. When I am on directly wired through the modem, I don't lose connection. I don't have to use special IP address, the modem gets it automatically.

I remember I had a same problem with my WNR2000, but I don’t know how I fixed it ( oooppps..). Maybe the firewall messed up something?  My firewall is on right now (Vista – Network Location: Public), and I have AVG 9.0 on my computer.

Any thoughts?  Anything would be appreciated….I am getting frustrated, and I don’t know what to do…

:-(  Thanks,

Magnes24

Discussion:    Add a Comment | Comments 1-18 of 18 | Latest Comment

Magnes24 Avatar
Member
July 4, 2010 8:38 PM

I changed network location to private, and right now is working....I tried this already and it wasn't working, so I'll see tomorrow....

Magnes24

Magnes24 Avatar
Member
July 5, 2010 2:15 PM

Still NOT WORKING well.....I turned off the firewall on the wired computer, and I was connected again...but I'm losing connection in every five minutes....
Anybody can tell me what I have to change on the router (original OS)????

Thanks!!!

Brandon C Avatar
Moderator
July 5, 2010 5:43 PM

Magnes24 said: .. Anybody can tell me what I have to change on the router (original OS)???? Thanks!!!

Did you check and make sure you are running the latest Netgear factory firmware?

Also is this wireless or are you connected from your computer to the router wired?

http://placeshiftingenthusiasts.com/

Magnes24 Avatar
Member
July 13, 2010 1:24 PM

Hi,

yes I checked for new firmware, but no new one is available, mine is : V1.0.2.50_31.1.25NA.

I am connected to the router wired and I have wireless devices too, but when I lose connection, then nothing is working...
There is some plug-in which causes this kind of problem, but I don't remember how I fixed it.... Thanks

Magnes24 Avatar
Member
August 12, 2010 3:50 PM

Ok, so I am still having problems....I am getting very angry now....it's working then it's not...I restart it then good for a while then kicks me out again...please help!!!

Generic Member Avatar
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  • member since: 08/21/2010
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August 21, 2010 12:58 PM

I am having the same problems I hope someone has a fix for this!
Nice router if I can get this problem fixed!

Hogeye Avatar
Member
August 23, 2010 6:09 AM updated: August 23, 2010 7:28 AM

I had the same issue with the WNR3500L. Netgear support tried to help but never solved it. I tried several things with no luck. You could lower your MTU size or select "allow respond to ping from internet port" in the WAN setup. I was going to try the second solution next but gave up and ended up buying a new router.

I use a WNDR3700 as my gateway router and have had zero problems with it. I use the WNR3500L only as an access point/switch and it works fine for that.

Generic Member Avatar
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  • member since: 08/21/2010
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August 23, 2010 6:38 PM

I found out that if you disable uPnP i no longer had any problems with the 3500!

John

Tathagata Das Avatar
NETGEAR
August 24, 2010 5:42 AM

How do you disable UPnP in original firmware ?

Hogeye Avatar
Member
August 24, 2010 5:56 AM updated: August 24, 2010 8:40 AM

That's good to know, johnnydee.

Tathagata, disable UPnP by going to Advanced->UPnP. Uncheck "turn on UPnP".

Is something broken with 3500 UPnP?

Thanks

Magnes24 Avatar
Member
August 24, 2010 8:27 PM

Thanks Johnnydee. I disabled it, and let's see. I will get back and let you know.

I tried everything, so I am really-reaaly hoping that this will work!!

Thanks again!!

Tathagata Das Avatar
NETGEAR
August 25, 2010 1:18 AM

I do not know. But if disabling UPnP solves this problem then there must be something in UPnP which creates this problem. I need to look into this.
Are you using V1.0.2.50_31.1.25NA firmware ?

Generic Member Avatar
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  • member since: 08/21/2010
  • rank: 22458 of 27864
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August 25, 2010 7:54 AM

Yes I'm using the latest firmware!
John

Magnes24 Avatar
Member
August 26, 2010 12:25 PM

I disabled the UPnP and still had the same problem, so I am now using dd-wrt, so I am testing this software and we'll see if that would solve the problem.
If not, than it has to be a hardware issue...

Generic Member Avatar
Member
  • member since: 08/27/2010
  • rank: 22435 of 27864
  • 5 comments
August 27, 2010 1:18 AM

hey
You are coming across intermittent connection.
Try to update the firmware of the router.
Change the mtu size of the router.
it might helps.

A.Arun.....

Magnes24 Avatar
Member
August 27, 2010 9:02 AM

Hi I tried all of it, and wasn't helping. No I am using the other software, and still I'm having problems...so9 maybe it is the hardware after all....I just don't know what to do with it...there is one year warranty on it, but if they give me another one - usually refurbished - that could be bad too....

Magnes24 Avatar
Member
August 27, 2010 6:08 PM updated: August 27, 2010 6:08 PM

Ok, my Brother-in-law SOLVED my problem!!!!!!
I was really-really frustrated, so I was trying to make a choice to either threw the router to the wall or to the ground....:-(

But he said we should try this, and we did:

As I never had to login to my account my IP and DNS setting was to set to automatic, so we had to change that. Try it it worked for me so far it's working, no dropped connection at all today.

Put your computer to direct connection,go View Status of Local Area Connection, click General, which opens up the Network Connection Status. Write down the number for IP DNS Servers.

Now plug back your wire to the router.On your computer go to Manage network connection, right click to you Local Area Connection,click Properties,click on Internet Protocol(TCP/IP), click Properties, change to "Use the following DNS server addresses", enter you DNS Server numbers.

I also entered these number into the router, and made the same changes on the other laptops which are connect through the wireless connection.

So as I said it is working right now without dropping the connection.

Let me know if it's work or not!!

Generic Member Avatar
Member
September 27, 2010 10:30 PM

I am new to this. I definetly need some help. How in simple language set up my net gear so that I am not sharing it with my neighbors.
Everytime I get online I am an open net gear connection.
Thank You. I need all the help I can get

Discussion:    Add a Comment | Back to Top | Comments 1-18 of 18 | Latest Comment

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