WiFi Keeps Dropping

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Jorrick
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WiFi Keeps Dropping

I have a Nighthawk AC1900 and the WiFi keeps disconnecting. I have attempted the troubleshooting as suggested ex. Unplugging router prior to modem. The cable company says it’s a router issue. Also, my router will not connect to the nighthawk app even though it’s joined. 

Jorrick
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Is this site not the proper

Is this site not the proper site for this question? It was given on the router instructions.